Cannot Connect to Facebook? Fix App and Website Problems

Troubleshoot Facebook connection problems on the app or website, including network, browser, cache, update, VPN, and login issues.

Primary keyword: cannot connect to facebookUpdated 2026-07-18

Cannot Connect to Facebook? Fix App and Website Problems help workflow shown on a phone and laptop — Independent guide. No Facebook login required.

Quick answer

If you cannot connect to Facebook, first test another website, switch between Wi-Fi and mobile data, close and reopen Facebook, and restart your device. Then update the app or browser, temporarily disable a VPN or content blocker, and clear Facebook's cache if the problem continues.

Do not enter your Facebook password into a third-party “connection fixer.” Connection problems can usually be diagnosed without sharing login details.

Find out what is failing

Use these checks before changing settings:

Open a different website or app to confirm that the internet connection works.
Try facebook.com in a browser if the Facebook app is failing.
Try the Facebook app if only the website is failing.
Switch from Wi-Fi to mobile data, or from mobile data to Wi-Fi.
Test another device if one is available.

If Facebook works on another device, the problem is probably local to the first device. If it fails on several devices and networks, wait and check again later because Facebook may be experiencing a wider outage.

Quick connection fixes

Turn Airplane Mode off and confirm that Wi-Fi or mobile data is active.
Close Facebook completely and reopen it.
Restart the phone, tablet, or computer.
Set the device's date and time to update automatically.
Update the Facebook app and the device operating system.
Temporarily disable a VPN, proxy, private DNS service, or aggressive content blocker.
On public Wi-Fi, open a normal website and complete the network's sign-in page.

If Facebook works after disabling a VPN or filter, review that service's settings before turning it back on. Do not leave security software disabled permanently.

If Facebook will not load in a web browser

Refresh the page, then close the tab and reopen https://www.facebook.com/.
Open a private or incognito window. If Facebook works there, an extension or stored browser data may be the cause.
Clear cache and cookies for Facebook, then sign in again through the official domain.
Temporarily disable browser extensions that block scripts, cookies, or social media domains.
Update the browser or try another current browser.
Restart the computer if the browser still cannot connect.

Facebook's own troubleshooting guidance recommends refreshing, reopening the page, clearing cache, trying another browser, and restarting the computer.

If the Facebook app cannot connect on Android

Open the app store and install the latest Facebook update.
In Android settings, confirm that Facebook can use Wi-Fi and mobile data.
Force stop the app, then reopen it.
Clear the cache for Facebook. Clearing storage is different: it signs you out and removes local app settings.
If the issue continues, uninstall and reinstall the official Facebook app after confirming that you know your password and recovery details.

If the Facebook app cannot connect on iPhone or iPad

Update Facebook in the App Store.
Confirm that Facebook is allowed to use cellular data if Wi-Fi is unavailable.
Close the app from the app switcher and reopen it.
Restart the iPhone or iPad.
If necessary, offload or reinstall the app after checking that your account recovery information is current.

Connection problem or login problem?

A connection problem usually prevents pages, images, or the login form from loading. A login problem happens after Facebook loads and rejects a password, code, or account.

If Facebook loads but you cannot sign in, use the Facebook login help guide. If a two-factor code is missing, follow the two-factor authentication troubleshooting guide. If the password is the problem, use Facebook's password recovery steps.

Common error patterns

“No internet connection” even though other apps work: switch networks, disable VPN or private DNS, update Facebook, and clear its cache.
A blank or partly loaded page: refresh, disable script-blocking extensions, and clear browser cache.
Facebook works on Wi-Fi but not mobile data: check the app's cellular-data permission and the carrier connection.
Facebook works in a browser but not the app: update, restart, clear app cache, or reinstall the official app.
Facebook works until you enter your password: treat it as a login or account-security issue rather than a network issue.

For Facebook's current official recommendations, see Troubleshoot something that's not working on Facebook.

Frequently Asked Questions

Why does Facebook say there is no internet connection?

The app may be using a weak network, blocked by a VPN or data setting, out of date, or holding bad cached data. Test another website and switch between Wi-Fi and mobile data first.

How can I tell whether Facebook is down?

Try Facebook on another device and a different network. If the app and website both fail across multiple devices, a wider service problem is more likely.

Will clearing my cache delete my Facebook account?

No. Clearing browser cache or the Facebook app cache does not delete your account. Avoid clearing app storage unless you know your password and recovery details because it signs you out and resets local app data.

Why does Facebook work in a browser but not in the app?

That usually points to an app-specific problem such as an outdated version, damaged cache, restricted mobile data, or a device setting.